IT Service Coordinator Infrastructure / Data Center | IT-Servicekoordinator Infrastruktur / Rechenzentrum (m/w/d)
FERCHAU Contract GmbH Frankfurt CONTRACT
Job Summary
This role involves overseeing and optimizing IT service processes within a data center environment. As an IT Service Coordinator, you will be responsible for the day-to-day management of external service providers, ensuring that infrastructure projects such as hardware rollouts and network cabling are executed efficiently. You will act as a central point of contact for technical documentation, maintaining knowledge databases like Confluence and managing mobile device assets. The position requires a hands-on professional who can bridge the gap between operational support and project management, ensuring high availability of IT services. This role is particularly attractive for those who enjoy a mix of technical infrastructure oversight and vendor management within a flexible, modern work environment that offers mobile working options and professional development opportunities.
Required Skills
Education
Degree in Computer Science, Business Informatics, or a comparable qualification such as vocational training as an IT Specialist for System Integration.
Experience
- Professional experience in IT service coordination and data center infrastructure management
- Extensive experience in managing and steering external service providers
- Proven track record in planning and executing IT infrastructure projects and hardware rollouts
- Practical experience using ticket systems and service management tools like ServiceNow or OTRS
- Experience in network administration including Cisco or HP environments
- Professional experience in mobile contract and device inventory management
Languages
Additional
- The role requires expertise in managing mobile device fleets and knowledge of structured cabling standards. Occasional reporting to management and stakeholders is required.
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