IT Support Specialist (1st Level) | IT-Supporter 1st Level (m/w/d)

FERCHAU Contract GmbH Frankfurt CONTRACT

Frankfurt am Main, Hessen, Deutschland

Published Apr 6, 2026

Full-time

No information

Job Summary

As an IT Support Specialist, you will be the primary point of contact for technical assistance, ensuring the seamless operation of hardware and software systems for a diverse client base. Your daily responsibilities include installing and configuring equipment, performing system updates, and managing patches. You will play a critical role in troubleshooting technical malfunctions, documenting IT processes, and managing user accounts and access rights. Beyond technical fixes, you will also empower users by conducting training sessions on new software and systems. This position is ideal for professionals who enjoy problem-solving and direct user interaction. It offers a collaborative environment with professional development opportunities, mobile work flexibility, and a strong team spirit, making it an attractive role for those looking to apply their technical expertise in a dynamic, project-based setting.

Required Skills

Education

Completed vocational training or a degree in the field of IT, e.g., IT Specialist for System Integration or Computer Science.

Experience

Professional experience in 1st level IT support and technical troubleshooting
Experience in the installation, configuration, and maintenance of hardware and software
Practical experience using ticketing systems such as Jira or ServiceNow
Demonstrated experience with Windows, Linux, and macOS operating systems
Professional background in managing network technologies including TCP/IP, DNS, and DHCP

Languages

German (Fluent)English (Basic)

Additional

Willingness to provide 100% on-site presence is required. Reference number VA89-06086-F-CO.