IT Service Analyst for Process Management | IT-Serviceanalyst Prozessmanagement (m/w/d)

Job Summary

As an IT Service Analyst for Process Management, you will be responsible for the analysis, design, and continuous optimization of existing IT service processes. Your daily activities will involve maintaining and developing the IT service portfolio, identifying weaknesses in current workflows, and implementing new service standards. You will act as a key bridge between technical teams and stakeholders, ensuring that all service operations run smoothly and efficiently. The role requires the creation of detailed reports and presentations to support decision-making processes. This position is ideal for professionals with a strong background in ITIL frameworks and ITSM tools who enjoy structured problem-solving. Ferchau offers an attractive package including mobile work flexibility, company pension schemes, and a collaborative team environment focused on professional growth and technological advancement.