IT Service Analyst Process Management | IT-Serviceanalyst Prozessmanagement (m/w/d)

Job Summary

As an IT Service Analyst in Process Management, you will play a pivotal role in analyzing, designing, and continuously optimizing existing IT service processes. Your day-to-day responsibilities include maintaining and documenting the IT service portfolio, conducting structured process analyses to identify bottlenecks, and supporting the implementation of new service standards. You will act as a bridge between technical teams and business stakeholders, ensuring efficient service delivery through standardized quality assurance and clear reporting. This position is ideal for a professional with a strong background in ITIL frameworks and ITSM tools who enjoys driving improvements and shaping IT service landscapes. You will join a collaborative environment that values professional development, flexibility, and a strong team spirit, offering the opportunity to contribute your own ideas to complex projects across various industries.