IT Support Specialist | IT Support Specialist (m/w/d)
INGSERV GmbH
Job Summary
As an IT Support Specialist based in Munich, you will be responsible for the reliable maintenance and development of IT workstations while providing professional second-level support to users. Your daily activities will include ensuring smooth IT operations in the client environment, analyzing and resolving incidents, and managing service requests for both the main office and external branches. You will play a key role in optimizing existing IT processes and maintaining the internal knowledge base. This position is particularly attractive as it offers a permanent contract through INGSERV for a project-based assignment with a leading company in the defense technology industry. It provides a structured environment with flexible working hours, overtime compensation, and strong social benefits, making it an excellent opportunity for IT professionals looking to advance their careers in a high-tech sector.
Required Skills
Education
Completed vocational training in IT, such as IT Specialist for System Integration, IT Systems Clerk, or Digitalization Management Assistant.
Experience
- Professional experience in second-level IT support and client environment operations
- Experience in troubleshooting, prioritizing, and resolving technical malfunctions in daily business
- Proven experience handling software distribution tools and remote support software
- Experience in technical documentation and knowledge base maintenance
Languages
Additional
- Willingness to travel occasionally and work occasional weekend shifts is required. The role is based in Munich-Allach within the defense technology industry.
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