IT Support Specialist, 2nd Level | IT Support 2nd Level (m/w/d)

Job Summary

Join a leading company in the defense industry as a 2nd Level IT Support Specialist in Kassel. You will be responsible for ensuring the stability of the IT client environment and enabling efficient user operations, going beyond simple ticket forwarding to actively solve problems. This role is ideal for qualified IT professionals seeking a challenging and developmental career opportunity within a reputable engineering services company. You will act as the primary contact for 2nd level support, analyze and resolve issues across Windows, hardware, and applications, manage the daily IT operations, and utilize ticketing and remote support tools. The position also involves supporting software distribution and client management.