IT Support Engineer (Second & Third Level) | Mitarbeiter (m/w/d) Second- & Third-Level-Support

Job Summary

As an IT Support Engineer focusing on Second and Third Level support, you will be the technical backbone for maintaining and optimizing complex IT infrastructure. Your daily responsibilities include receiving, analyzing, and resolving advanced technical issues escalated from basic support tiers. You will take a hands-on role in the installation, configuration, and administration of servers and various software applications to ensure seamless operations. Beyond troubleshooting, you will manage system adjustments, backups, and routine maintenance tasks. This role is ideal for technical professionals who enjoy deep-diving into system architectures and database environments. Joining FERCHAU offers the stability of a permanent contract, access to an in-house academy for continuous professional development, and a collaborative environment where you act as a vital interface between different support levels and technical departments.