IT Support Technician (First Level) | First Level Support (w/m/d)

Job Summary

As an IT Support Technician, you will serve as the primary point of contact for users facing technical challenges within a major infrastructure project for a leading IT service provider in Kerpen. Your daily routine involves managing incoming support requests via phone, email, chat, and a dedicated ticketing system. You will be responsible for troubleshooting hardware and software issues, performing user administration tasks such as password resets in Active Directory or SAP, and ensuring all tickets are documented according to defined Service Level Agreements (SLAs). This role is ideal for service-oriented individuals who enjoy problem-solving and want to work in a structured, professional IT environment. The position offers an attractive entry point into the IT industry with a focus on high customer satisfaction and digital transformation support for large-scale corporate and public sector clients.