IT Support Specialist (First Level) | IT First Level Support m/w/d

SRH IT Solutions GmbH

Sigmaringen, Baden-Württemberg, Deutschland

Published Apr 8, 2026

Full-time

Permanent

Job Summary

This role involves providing essential IT support for the SRH Clinic in Sigmaringen, including its associated medical practices and nursing school. As a member of an experienced team, you will manage approximately 1,000 IT workstations, handling incident management and service requests across first and second-level support. Your daily tasks will include troubleshooting hardware like printers and scanners, managing the IMAC lifecycle (installation, configuration, and hardware replacement), and administering user permissions via Active Directory. You will also support specialized clinical software such as ORBIS and EVA-Abasoft. The position is ideal for those who enjoy a mix of technical problem-solving and internal customer consulting. What makes this role unique is the opportunity to work in a meaningful healthcare environment with a strong focus on work-life balance, offering flexible hours, mobile work options, and a supportive 'Du-culture' across all levels of the organization.

Required Skills

Education

Completed vocational training in the IT field (e.g., IT Specialist for Systems Integration) or equivalent practical experience for career changers.

Experience

Professional experience in IT service or IT support
Experience in the digitalization of processes or IT-related projects
Practical experience with hardware components and Microsoft operating systems
Experience in customer-oriented service delivery
Participation in on-call standby rotation (after 6-12 months of onboarding)

Languages

Not specified

Additional

Valid Class B / Class 3 driver's license is mandatory for visiting local medical practices. Position involves participation in a home-based emergency on-call system (Monday-Friday 7:00-20:00, Weekends/Holidays 8:00-18:00) after initial training.