IT First Level Support Specialist | IT First Level Support m/w/d
SRH IT Solutions GmbH
Job Summary
As an IT First Level Support Specialist at SRH Klinikum Sigmaringen, you will be the primary point of contact for technical issues across a network of 1,000 IT workstations, including the hospital, local medical practices, and a nursing school. Your daily responsibilities involve incident management, troubleshooting hardware like printers and scanners, and managing the full IMAC lifecycle (installation, move, add, change) for client computers. You will also handle user administration and permissions within Active Directory and support specialized clinical software such as ORBIS and EVA-Abasoft. This role is ideal for those who enjoy a mix of hands-on hardware support and software configuration. The position offers a unique blend of stability within a non-profit foundation and modern perks, including mobile work options, a 30-day holiday allowance plus additional days off for the holidays, and a sabbatical program via a long-term work account.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist for System Integration) or equivalent practical experience as a career changer.
Experience
- Professional experience in IT service or technical support
- Experience in the digitalization of processes or IT-related projects
- Practical experience with IT hardware components and PC assembly/disassembly
- Experience in customer-oriented service delivery
- Participation in on-call standby shifts (required after 6-12 months of onboarding)
Languages
Additional
- Valid Class B (Class 3) driver's license is mandatory for visiting local medical practices. Must be willing to participate in a rotating on-call system (Monday-Friday 07:00-20:00, Weekends/Holidays 08:00-18:00).