IT First Level Support Specialist | IT First Level Support m/w/d
SRH IT Solutions GmbH
Job Summary
As an IT First Level Support Specialist at the SRH Central Clinic in Suhl, you will be the primary point of contact for technical issues across approximately 1,000 IT workstations. Your daily responsibilities include incident management, troubleshooting hardware such as printers and scanners, and managing user permissions within Active Directory. You will also play a key role in the IMAC lifecycle, handling the installation, configuration, and replacement of client hardware. Beyond reactive support, you will contribute to customer-oriented IT projects and process optimization. This role offers a collaborative environment within an experienced team, focusing on the development of clinical IT systems. The position is initially limited to a one-year contract but offers a modern workplace with flexible hours, mobile work options, and a strong culture of professional development and mentorship, making it an ideal environment for those looking to grow their technical career in a meaningful healthcare setting.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist for System Integration) or equivalent practical experience as a career changer.
Experience
- Professional experience in IT service or IT support roles
- Experience in the digitalization of processes or IT-related projects
- Practical experience in client and server-side administration of Windows devices
- Experience in user administration and permission management
- Experience in hardware support and end-user consulting
Languages
Additional
- Valid Class B (Class 3) driver's license required for regional support; Participation in an on-call rotation system (after comprehensive training); Initial contract duration is fixed for 1 year.