IT Service Desk Specialist | Service-Desk-Spezialist/-in (m/w/d)

Job Summary

As an IT Service Desk Specialist for the City of Stuttgart's School Administration Office, you will play a vital role in the digital transformation of approximately 150 municipal schools. Your daily responsibilities include managing incidents and service requests via BMC Helix, providing 1st and 2nd level support for Windows and Office environments, and administering mobile devices through Jamf Pro and Apple School Manager. You will also handle Active Directory administration and help document internal IT processes. This role is ideal for a service-oriented professional who enjoys technical troubleshooting and wants to contribute to a future-oriented educational landscape. The position offers high job security within the public sector, flexible working hours with home office options, and a comprehensive benefits package including a public transport subsidy and corporate discounts. You will work in a collaborative environment that values professional development through their dedicated EducationCampus.