2nd Level Incident Specialist - Enterprise Mobility Management (EMM) | Incident Spezialist 2nd Level - EMM (m/w/d)

Job Summary

This role involves ensuring the digital future of the German Armed Forces (Bundeswehr) by managing high-mobility end devices and their backend infrastructure. As a 2nd Level Incident Specialist, you will be responsible for the SLA-compliant operation of mobile services, focusing heavily on ITIL-compliant Incident, Problem, and Change Management processes. Day-to-day tasks include managing mobile devices across various security domains, performing on-site evaluations of hardware, software, and firmware, and updating knowledge management documentation. You will also collaborate closely with 3rd level support for complex error analysis. This position is ideal for IT professionals looking to contribute to national security within one of Germany's largest and most complex IT infrastructures. The role offers a secure environment with significant social relevance, extensive professional development opportunities, and a strong focus on team-oriented digitalization projects.