IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Frankfurt am Main, you will be the primary point of contact for technical support, providing remote assistance within a modern Windows environment. Your day-to-day activities involve processing customer inquiries via telephone, email, and a ticketing system, ensuring high service levels and optimizing internal support processes. You will also coordinate with external service providers to resolve complex issues. This role is ideal for candidates with a background in IT systems integration or customer support who enjoy troubleshooting hardware and network problems. The position is offered through a personnel service provider with a clear path to permanent employment at the client company. It stands out by offering attractive above-tariff compensation, travel expense reimbursement, and a structured feedback culture, making it an excellent opportunity to gain valuable professional experience quickly in a supportive professional environment.