2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

This role involves acting as a critical interface between global logistics customers and internal technical departments for a leading provider of transport management systems. Based in Northern Munich, you will be responsible for the day-to-day resolution of complex technical inquiries, ensuring real-time supply chain stability for high-profile clients in the automotive industry. Your tasks include analyzing customer problems within a team, documenting solutions in both German and English, and supporting customer projects through rigorous IT solution testing. This position is ideal for technical professionals who enjoy troubleshooting and database interaction. The role offers a highly attractive package including up to 60% remote work, a dog-friendly office, and a long-term career perspective within a growing team of over 95 experts focused on innovative logistics software.