IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Stuttgart, you will be the primary point of contact for internal and external users, handling technical challenges across a diverse IT landscape. Your daily responsibilities involve providing 1st-level support for mobile devices as well as client hardware and software incidents. You will perform troubleshooting, document activities within an internal ticketing system, and install client software using Matrix 42. Beyond routine support, you will actively contribute to various IT projects aimed at evolving the company's system infrastructure. This role is ideal for proactive professionals who enjoy problem-solving in a collaborative team environment. The position offers an attractive package including ergonomic workstations, fully subsidized supplementary health insurance, and a strong company pension scheme. Initially starting through temporary employment, there is a clear option for permanent takeover, making it a stable long-term career opportunity with significant professional development support.