Application Support Specialist - Daycare Portal Service Center | Fachanwendungsbetreuer*in Servicestelle Kita-Portal

Job Summary

As an Application Support Specialist for the City of Karlsruhe's Social and Youth Authority, you will be the technical and functional backbone of the central daycare portal. Your day-to-day responsibilities involve ensuring the smooth operation of the web-based registration system, providing second-level support in coordination with software providers, and assisting parents and facility managers with system usage. You will play a key role in digital transformation by creating training materials, conducting workshops, and analyzing data to identify optimization potentials in administrative processes. This part-time (50%) permanent position offers a unique opportunity to combine IT application management with social impact, helping families navigate childcare options in a modern, service-oriented municipal environment. The role is ideal for professionals with a background in public management or business informatics who enjoy a mix of technical troubleshooting, data analysis, and user consulting.