Head of Managed Services | Leiter Managed Services (m/w/d)

Job Summary

As the Head of Managed Services in Augsburg, you will lead the strategic development and delivery of tailored IT solutions, ensuring the highest precision and long-term customer satisfaction. This role involves full responsibility for the Managed Services department, including leading service teams, ensuring smooth operations and SLA adherence, and driving the evolution of service offerings. You will manage customer relationships, handle escalations, and oversee capacity, resource, and budget planning. The ideal candidate possesses a strong technical background in IT infrastructure, networking, and cloud technologies, coupled with significant experience in IT service leadership, ITIL standards, and a keen business acumen.