Software Support Specialist | Software Support (m/w/d)

Job Summary

This role is an excellent opportunity to start a career in software support within the financial services sector, working for a leading ERP software developer based near Munich. The Software Support Specialist will be integral to ensuring software quality and customer satisfaction by working closely with development and project management teams. Day-to-day responsibilities include defining and executing various test cases (interface, usability, performance) for new software releases and patches, analyzing customer feedback, and creating optimization reports for quality management processes. The specialist will also provide crucial remote and on-site software support, including comprehensive error analysis and resolution. This position is attractive due to its focus on quality assurance, direct customer interaction, and the chance to gain specialized experience in financial ERP software, all within a modern work environment offering trust-based working hours and home office flexibility.