IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Hamburg, you will serve as the primary point of contact for end-users, handling 1st level support requests for a leading IT managed services provider. Your daily responsibilities include processing and resolving incidents, managing service requests, and documenting all activities within a service management tool according to established Service Level Agreements (SLAs). You will support users with hardware, software, and mobile device issues while monitoring network environments. This role is particularly attractive for professionals seeking a stable environment with regular, predictable working hours and a collaborative team atmosphere. The position offers a long-term perspective through a temporary-to-permanent placement model, allowing you to integrate into an international work environment with excellent public transport access in the heart of Hamburg.