IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for technical assistance within a professional IT Service Desk environment. Your daily responsibilities involve receiving, categorizing, and prioritizing incoming incident reports and service requests. You will be responsible for resolving technical issues directly or escalating complex problems to specialized departments while ensuring all activities are documented within a ticketing system. This role requires a strong commitment to meeting Service Level Agreements (SLAs) and maintaining high service quality. The position is particularly attractive due to its permanent contract, 30 days of annual leave, and significant professional development opportunities, including sponsored certifications like CCNA or MCSA through partner institutions. Additionally, the role offers remote work flexibility and a supportive environment for career growth in the IT sector.