IT Service Specialist | (Fach-)Informatiker/in als IT Service Specialist m/w/d
Contilia Gruppe
Job Summary
As an IT Service Specialist at Contilia.Digital, you will be the primary point of contact for technical support across a large healthcare network in the Ruhr region. Your daily responsibilities include managing 1st-level support requests, troubleshooting hardware and software issues via phone, remote access, or on-site visits, and documenting solutions within an ITSM-compliant ticket system. You will act as a bridge between end-users and specialized technical departments, ensuring high service quality even in high-pressure environments. This role is particularly attractive for those seeking a stable position within the healthcare sector, offering a comprehensive benefits package including a company pension (KZVK), flexible working hours with home-office options, and access to a dedicated professional academy for continuous career development.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist, IT System Management Assistant) or a university degree in Computer Science or Business Informatics.
Experience
- Professional experience in an IT Service Desk environment, preferably within the healthcare sector or a comparable industry.
- Practical experience in troubleshooting client, server, and network technologies.
- Experience in structured ticket documentation and knowledge base maintenance.
- Experience working with Active Directory and virtualization environments.
Languages
Additional
- Participation in IT on-call duty (Rufbereitschaft) is required. Must be willing to provide on-site support at various healthcare facilities within the network.
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