IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will act as the primary point of contact for employees facing hardware and software challenges. Your day-to-day responsibilities involve providing 1st and 2nd level support, setting up and maintaining workstations, printers, and mobile devices, and ensuring the smooth installation and configuration of operating systems and applications. You will be responsible for diagnosing technical issues, documenting solutions within a ticketing system, and collaborating with external service providers to resolve complex problems. This role is ideal for service-oriented professionals who enjoy hands-on troubleshooting and direct user interaction. The position is particularly attractive due to its focus on professional development, the opportunity to take on responsibility within complex development projects for renowned clients, and a supportive team environment that encourages active participation and the contribution of new ideas.