IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for technical issues, handling inquiries and incident reports via telephone, email, and in person. Your day-to-day responsibilities involve analyzing and classifying IT disruptions, documenting them within a ticketing system, and escalating complex issues to administrators when necessary. You will also be responsible for the hands-on installation of new hardware and software for local users and providing general troubleshooting assistance for all IT-related queries. This role is ideal for a service-oriented professional who enjoys direct user interaction and problem-solving. The position is particularly attractive due to its permanent contract status and the opportunity to work with modern operating systems like Windows 11 and Microsoft 365. The hiring process is facilitated by a recruitment partner who provides interview preparation and direct access to decision-makers, ensuring a streamlined path to a new career opportunity.