IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

In this role, you will serve as the primary point of contact for IT-related inquiries and technical issues, providing support via telephone, email, and in-person visits. Your daily responsibilities include recording, analyzing, and classifying incoming incidents, documenting them within a ticketing system, and escalating complex matters to system administrators when necessary. You will also be responsible for the hands-on installation and configuration of hardware and software for end-users. This position is ideal for service-oriented professionals who enjoy direct user interaction and problem-solving. It offers the stability of a permanent, full-time contract and the opportunity to work with modern Microsoft 365 environments and various operating systems. The role is particularly attractive due to the direct access to decision-makers and professional interview preparation provided by the recruiting agency.