IT Help Desk and Mobile Device Support Specialist | Mitarbeit im Help Desk der IT-Stelle und iDevice (m/w/d)

Job Summary

This role involves providing essential IT support for the Berlin Senate Department for Education, Youth and Family. You will be responsible for the day-to-day operation and maintenance of mobile devices, specifically Apple products (iPhones and iPads), including initial user training and configuration. As a key member of the IT Help Desk, you will handle 1st and 2nd level support requests, managing tickets from initial classification through to resolution via remote maintenance or on-site assistance. Additionally, you will manage mobile device management (MDM) systems using Blackberry UEM and oversee the inventory of hardware equipment. This position is ideal for those who enjoy technical problem-solving and direct user interaction. It offers the stability of public service employment in Berlin, featuring flexible working hours, mobile work options, and a comprehensive benefits package including a company pension and a subsidized public transport ticket.