IT Service Desk Specialist | Mitarbeiter im IT-Servicedesk (m/w/d)

Job Summary

This role involves serving as the primary point of contact for employees regarding IT issues within a leading European IT systems and e-commerce services provider. Operating out of Bonn, the successful candidate will manage the full lifecycle of IT requests, from initial categorization and prioritization in a ticketing system to resolving incidents or escalating them to Second Level Support. Day-to-day tasks include the installation, maintenance, and setup of hardware such as desktop PCs, laptops, printers, and network components. Additionally, the role involves administering Microsoft Active Directory Services and managing Office 365 environments. This position is particularly attractive due to its high level of personal responsibility, flexible working hours, and a 30-day holiday allowance. It offers a clear path for professional development through extensive onboarding and further training opportunities, initially starting as a temporary placement with a strong option for permanent takeover.