IT Service Operations Manager | Fachinformatiker (m/w/d)

Job Summary

As an IT Service Operations Manager at BwBM in Cologne, you will play a critical role in ensuring the seamless operation of IT infrastructure for the German Federal Armed Forces' clothing management. You will be responsible for overseeing a diverse service landscape, including backup systems, monitoring, virtualization, Active Directory, and Azure-based services. Your daily activities involve steering external IT service providers, monitoring Service Level Agreements (SLAs), and collaborating closely with internal IT architecture and portfolio management teams. This is a dynamic position within a growing department that is expected to double in size by 2028, offering significant creative freedom and long-term stability. You will act as a bridge between technical operations and service management, ensuring that IT services remain reliable for approximately 250,000 users across Germany. The role is ideal for a proactive professional with a hands-on mentality who enjoys managing complex provider relationships and driving continuous infrastructure improvements.