Senior IT Service Technician | Senior IT-Servicetechniker (m/w/d)
BWI GmbH
Job Summary
As a Senior IT Service Technician, you will play a critical role in ensuring the digital readiness of the German Armed Forces (Bundeswehr). Working within the Technical Field Service team, your day-to-day responsibilities involve the tool-based acceptance, analysis, and resolution of technical faults across PC, telephony, LAN, and WAN environments. You will perform on-site 'Install, Move, Add, Change' (IMAC) tasks, install hardware, and provide user instruction. The role also includes conducting DGUV V3 safety inspections and supporting major IT infrastructure rollouts and relocation projects. This position is ideal for proactive professionals who value high-quality service and wish to contribute to national security. You will benefit from a secure workplace, market-competitive compensation, 30 days of vacation, and extensive professional development opportunities, including access to LinkedIn Learning and mobile working options.
Required Skills
Education
Completed vocational training in IT or Communication Technology (e.g., IT System Electronics Technician) or a comparable qualification.
Experience
- At least 3 years of professional experience in IT, telecommunications, or network environments
- Proven experience in operating and troubleshooting analog telecommunications systems
- Extensive experience using ticket systems, knowledge bases, and CMDB/Asset Management tools
- Professional experience in project execution for public sector or industrial clients
- Experience in conducting DGUV V3 / VDE 0701-0702 equipment testing is preferred
Languages
Additional
- Valid Class B driver's license required; willingness to travel to various sites; participation in regular on-call standby shifts; location-based in Wittmund or Wilhelmshaven.
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