Senior Service Transition Manager | Senior Service Transition Manager (m/w/d)
BWI GmbH
Job Summary
As a Senior Service Transition Manager, you will serve as a critical link between service lines, projects, and shared service operations for the German Federal Armed Forces' IT infrastructure. Your daily responsibilities involve managing the transition of new network services into stable operations, specifically focusing on LAN environments. You will be tasked with optimizing existing processes, developing operational guidelines, and ensuring 'Zero Touch Operations' readiness. This role is ideal for experienced IT professionals who enjoy coordinating complex technical projects and moderating between different departments to resolve operational bottlenecks. The position offers the unique opportunity to contribute to Germany's national security by modernizing one of the country's most complex IT landscapes. You will benefit from a secure workplace, flexible working hours (including mobile work), and a strong focus on professional development through LinkedIn Learning and tailored training measures.
Required Skills
Education
University of Applied Sciences degree in a relevant field or vocational IT training with several years of professional experience.
Experience
- Several years of professional experience in IT service delivery
- Extensive experience in the field of IT operations
- Proven experience in applying ITIL V3 processes
- Experience in managing service transitions within LAN environments
- Experience in coordinating and moderating between technical departments and operational units
Languages
Additional
- Valid Class 3/B driver's license required; Knowledge of BWI GmbH organizational structure is preferred; Location flexibility across multiple German cities (Frankfurt, Hamburg, Munich, Nuremberg, Ulm, Berlin, Bonn, or Leipzig).
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