IT Service Desk Specialist | IT-Spezialist*innen für den Service-Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist for the City of Münster's IT service provider (citeq), you will serve as the central point of contact for municipal customers and city administration. Your daily responsibilities include providing first and second-level support, processing incident reports and service requests across multiple channels, and ensuring reliable telephone availability during service hours. You will also provide on-site technical support within the city and assist in organizing IT training sessions. This role is ideal for service-oriented professionals who enjoy direct customer interaction and problem-solving within a structured ITIL-based environment. The position offers the stability of a permanent public service contract (TVöD), a competitive salary with annual bonuses, and the opportunity to contribute to the digital infrastructure of a growing, high-quality-of-life city like Münster.