Key Account Manager | Mitarbeiterin / Mitarbeiter (w/m/d) Key Account Management
Bundeskriminalamt
Job Summary
As a Key Account Manager within the IT Customer Management team at the Federal Criminal Police Office (BKA), you will play a vital role in expanding IT services to other German police forces. Your daily responsibilities include managing partnerships with key police clients, identifying and analyzing their technical requirements, and coordinating with the internal IT department to assess feasibility and costs. You will provide expert technical advice, aligning client needs with the BKA's product portfolio, and ensure a smooth exchange of information through regular reporting. This position is unique as it offers the chance to contribute to Germany's internal security within a high-profile federal agency. Based in either Wiesbaden or Berlin, the role offers a secure public service contract with flexible working hours and the opportunity to work on future-oriented IT projects that support law enforcement nationwide.
Required Skills
Education
University degree (Bachelor or Diploma) in Economics, Business Administration, or a STEM field with an IT component; or a completed vocational training with an IT focus.
Experience
- At least 2 years of professional experience in (IT) Customer Management
- Professional experience in the creation and calculation of offers or service requirement assessments
- Experience with IT architectures, standards, and application landscapes
- Experience in coordinating technical requirements between clients and IT service providers
- Professional background in an IT-oriented field (duration depends on educational level, ranging from 3 to 6 years if no degree is held)
Languages
Additional
- Willingness to undergo an extended security clearance according to § 9 SÜG is mandatory. Must be willing to undertake business travel (approx. once per month for 2-4 days) primarily between Berlin and Wiesbaden. Position is available in Wiesbaden or Berlin.
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