IT Service Desk Agent | IT-Service Center Agent (w/m/d)

Job Summary

As an IT Service Desk Agent at BKW Engineering, you will serve as the primary point of contact for technical support within a large network of engineering and architectural firms. Your daily responsibilities include accepting, prioritizing, and resolving IT incidents and service requests through phone, the ServiceNow ticketing system, and on-site support. You will handle the initial diagnosis of hardware and software issues, manage Windows clients, and oversee user account administration and permissions. This role is ideal for a service-oriented professional who enjoys troubleshooting and documenting technical processes. The position offers a highly attractive package, including a 39-hour work week, mobile work options, and comprehensive benefits such as private health insurance and a company pension scheme. Joining this 'Network of Excellence' provides a stable, long-term career path with tailored training opportunities in a collaborative, professional environment.