IT Service Desk Agent | IT-Service Center Agent (w/m/d)

Job Summary

As an IT Service Desk Agent at BKW Engineering, you will serve as the primary point of contact for technical support within a large network of engineering and architecture firms. Your daily responsibilities include receiving, prioritizing, and resolving IT incidents and service requests through phone, the ServiceNow ticketing system, or on-site support. You will perform initial diagnostics for hardware and software issues, manage Windows clients, and handle user account administration and permissions. This role is ideal for service-oriented professionals who enjoy troubleshooting and documenting technical solutions. The position offers a high degree of stability with a 39-hour work week, flexible mobile work options, and comprehensive benefits including private supplementary health insurance and a company pension scheme. It is a unique opportunity to join a 'Network of Excellence' with over 4,000 employees while working in a structured, professional environment in Braunschweig.