IT Service Desk Agent | IT-Service Center Agent (w/m/d)

Job Summary

As an IT Service Desk Agent at BKW Engineering's Hamburg office, you will serve as the primary point of contact for technical support within a large network of engineering and architectural firms. Your daily responsibilities include accepting, prioritizing, and resolving IT incidents and service requests through telephone, the ServiceNow ticketing system, and on-site support. You will perform initial diagnostics for hardware and software issues, manage Windows clients, and handle user account administration and permissions. This role is ideal for a service-oriented professional who enjoys troubleshooting and documenting technical solutions. The position offers a high degree of stability with a permanent contract, a 39-hour work week, and flexible working models including mobile work options. It is a unique opportunity to join a 'Network of Excellence' with 4,000 employees across the DACH region, providing a professional environment with tailored training and development opportunities.