(Senior) IT Service Technician | (Senior) IT-Servicetechniker (m/w/d)
BWI GmbH
Job Summary
As a (Senior) IT Service Technician at the Erfurt Service Center, you will play a vital role in modernizing and maintaining the digital infrastructure for the German Federal Armed Forces. Your daily responsibilities include on-site hardware installation, commissioning, and maintenance, as well as providing 1st and 2nd level support for IT and telecommunications end-user devices. You will handle IMACD (Install, Move, Add, Change, Dispose) tasks, troubleshoot network and server environments, and support large-scale IT refresh projects. This position is particularly attractive for those seeking a secure, long-term role in a mission-critical environment that offers employer-funded pension schemes, continuous professional development, and the opportunity to contribute directly to national security. The role requires a blend of technical autonomy and strong teamwork, including participation in on-call rotations to ensure continuous service availability.
Required Skills
Education
Completed vocational training as an IT Systems Electronician, IT Specialist for System Integration, or a comparable qualification.
Experience
- 3 years of professional experience in IT/TK service and troubleshooting
- Professional experience in on-site user support and hardware commissioning
- Experience with network and server environment setups
- Experience in project support and IT refresh measures
- Experience with ticket systems and knowledge databases
Languages
Additional
- Valid Class B driver's license required. Willingness to participate in cyclical on-call duty rotations. Must be able to pass security background checks associated with Federal Armed Forces projects.
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