IT Service Desk Technician | ​​Mitarbeiter IT Service Desk (m/w/d)​

Job Summary

As an IT Service Desk Technician, you will play a vital role in supporting the digital infrastructure of a leading out-of-hospital intensive care provider. Operating from either Hannover or Herford, your daily responsibilities involve providing 1st and 2nd level technical support to colleagues in both nursing and administration. You will handle incident management and service requests via phone, email, and a ticketing system, ensuring that IT workstations—including hardware, software, and peripherals—are correctly installed and configured. This role is ideal for service-oriented professionals who enjoy direct user contact and want to contribute to a socially relevant industry. The position offers significant growth potential through targeted training and certifications, such as ITIL or Microsoft Azure, within a stable and expanding corporate environment that values flat hierarchies and flexible working models.