IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Munich, you will join a well-established support team within a leading technology group. Your primary responsibility is to provide comprehensive first-level support, diagnosing and resolving both hardware and software issues through phone interactions and the ServiceNow ticketing system. You will act as a technical consultant for end-users, advising them on devices, applications, and internal IT processes. When complex issues arise, you will be responsible for identifying, evaluating, and escalating them to the appropriate departments. This role is ideal for those seeking a long-term perspective with a focus on career development and continuous learning. The position offers an attractive package including a competitive salary, intensive onboarding, and additional paid leave, making it a stable and rewarding opportunity for IT professionals looking to grow within a corporate technology environment.