IT Onsite Support Specialist | IT-Onsite Support Specialist - (m/w/d) – Berlin

Job Summary

As an IT Onsite Support Specialist in Berlin, you will serve as a critical point of contact for technical issues, providing both 1st and 2nd level support. Your daily responsibilities include processing tickets via phone and email, performing remote support, and conducting on-site repairs and installations of hardware and software, including PCs and printers. You will be responsible for error analysis, documentation within the ticketing system, and coordinating with specialized 2nd and 3rd level teams. Beyond troubleshooting, you will manage WLAN scanners, Windows-based print servers in SAP environments, and telecommunications systems. This role is ideal for service-oriented professionals who enjoy a mix of technical hands-on work and customer interaction. The position offers a permanent contract within an international IT service provider that values continuous training, modern equipment, and a collaborative team culture, making it an excellent environment for career growth in IT Service Management.