Service Delivery Manager | Service Delivery Manager (m/w/d) - Frankfurt am Main

Job Summary

As a Service Delivery Manager in Frankfurt, you will play a pivotal role in supporting the Operations Manager with the strategic and operational steering of the service organization. Your daily responsibilities include ensuring compliance with SLAs and KPIs, managing incident and problem management processes, and overseeing the onboarding of new team members. You will act as a critical interface between customers, service managers, and external providers while contributing to international IT infrastructure projects. This role is ideal for a process-oriented professional who excels in knowledge management and reporting. The position offers a unique opportunity to work within a leading international IT service provider that values a collaborative team culture, offers modern technical equipment, and provides flexible work-from-home options and comprehensive professional development paths.