IT Service Desk Specialist | Service Desk Specialist (m/w/d) – Onsite Support in Frankfurt am Main
everience Germany GmbH
Job Summary
As an IT Service Desk Specialist based onsite in Frankfurt am Main, you will serve as the central point of contact for users, internal teams, and service providers. Your daily responsibilities include handling 1st and basic 2nd level IT support requests, coordinating operational workflows, and ensuring adherence to Service Level Agreements (SLAs). You will play a key role in onboarding new employees, maintaining technical documentation, and escalating complex incidents when necessary. This position offers a unique opportunity to work within an internationally active IT service provider that supports global corporations through digital transformation. The role is ideal for service-oriented professionals who enjoy a mix of troubleshooting, process coordination, and participation in smaller IT projects. You will benefit from a modern workplace, a permanent contract, and a supportive team culture that values continuous professional development and individual growth.
Required Skills
Education
Completed vocational training in IT (e.g., Fachinformatiker) or equivalent practical experience.
Experience
- Professional experience in IT Support or Service Desk environments
- Experience in handling 1st and basic 2nd level support requests
- Proven track record in user communication and service-oriented problem solving
- Experience in coordinating daily IT operations and prioritizing tasks
- Practical experience in maintaining knowledge base articles and documentation
Languages
Additional
- Willingness to undertake occasional business travel is required. The position is based onsite in Frankfurt am Main.