IT Support Specialist (1st Level) | IT-Supporter 1st Level (m/w/d)

Job Summary

As an IT Support Specialist (1st Level) at FERCHAU, you will serve as the primary technical contact for users, ensuring the smooth operation of hardware and software systems. Your daily responsibilities include installing and configuring equipment, performing system updates, and managing patch cycles. You will be tasked with analyzing and resolving technical malfunctions, documenting IT processes, and managing user accounts and access rights. Beyond technical troubleshooting, you will also conduct user training for new systems. This role is ideal for professionals who enjoy a mix of hardware maintenance and software support within a collaborative team environment. The position offers significant professional development opportunities, a strong team spirit with regular events, and corporate benefits like pension schemes. While the role supports mobile work flexibility, it currently requires a 100% on-site presence for operational needs, making it a great fit for those who prefer direct interaction with technology and colleagues.