SAP 2nd Level Support Specialist | SAP-Supporter 2nd Level (m/w/d)
FERCHAU Contract GmbH Frankfurt CONTRACT
Job Summary
As an SAP 2nd Level Support Specialist, you will play a critical role in maintaining and optimizing a complex SAP system landscape for high-profile clients. Your daily responsibilities include monitoring system health, managing application operations, and ensuring stable system processes. You will be the primary point of contact for analyzing and resolving incidents according to defined support and escalation protocols. Key technical tasks involve planning and executing system reboots, managing downtime, and overseeing high-level user authorizations and remote maintenance access for SAP SE. This position is ideal for an experienced professional who enjoys technical problem-solving and process management. The role offers significant flexibility through mobile working options and a strong emphasis on professional development. Joining this team means working in a collaborative environment with a clear focus on technological advancement and long-term career growth within a leading engineering and IT service provider.
Required Skills
Education
Not specified
Experience
- Several years of professional experience in second-level support for complex SAP system landscapes
- Proven experience with SAP Solution Manager and Monitoring and Alerting Infrastructure (MAI)
- Practical experience using SAP Landscape Management (LaMa) and Microfocus Service Manager
- Extensive experience in incident analysis and structured escalation processes
- Background in managing high-level user permissions and remote maintenance access
Languages
Additional
- Willingness to work in a 2-shift system is required.
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