Head of Customer Service Department | Abteilungsleiter/in (w/m/d) Kundenservices

Job Summary

This high-level leadership role at the City of Nuremberg's IT Office involves directing a department of approximately 50 employees focused on customer management and user support. As the Head of Customer Service, you will be responsible for the strategic development of a long-term roadmap for municipal IT services, ensuring the digital transformation of the city administration. Your day-to-day will involve leading large-scale implementation projects, advising senior city management and committees on IT potential, and overseeing the legal and organizational frameworks of central IT services. The position is unique for its blend of high-level strategic planning and direct impact on the public services provided to over half a million residents. It offers a secure, permanent career in the public sector with significant influence over the city's digital infrastructure, supported by a modern working environment that values work-life balance through flexible hours and mobile working options.