Customer Service Manager | Kundendienstleiter (m/w/d)

Job Summary

As a Customer Service Manager at KONZMANN Gebäudetechnik GmbH, you will play a pivotal role in organizing and steering technical customer services for a company with over 100 years of history. Your day-to-day responsibilities include coordinating service technician deployments, planning maintenance and repair work, and ensuring all customer inquiries are handled efficiently. You will act as the primary contact for clients, developing technical solutions while monitoring quality standards and safety regulations. Beyond operations, you will lead and motivate your team, optimize service processes based on performance KPIs, and collaborate closely with sales and project management departments. This position is particularly attractive due to its blend of leadership and technical oversight within a stable, sustainability-focused group. The role offers extensive benefits including pension subsidies, childcare support, and professional development programs, making it an excellent opportunity for a structured leader in the building technology sector.