VIP IT Support Technician | VIP Support Techniker

wu personal GmbH Berlin

Hamburg, Hamburg, Deutschland

Published Mar 10, 2026

Full-time

Fixed-term

Job Summary

As a VIP IT Support Technician, you will play a critical role in ensuring the seamless operation of IT infrastructure for a global technology leader. Your day-to-day responsibilities involve providing high-level technical support for Windows PCs and Android smartphones, specifically catering to VIP users and technical staff. You will act as a technical expert responsible for proactive maintenance, rapid problem resolution, and user training. Beyond standard desktop support, you will execute 'Smart Hands' tasks, which include managing video conferencing systems, conducting network tests, supporting IP telephony, and overseeing IT equipment relocations. This role is ideal for a customer-oriented professional who excels in diverse environments and follows strict ITIL standards. The position offers the opportunity to work within a massive global network of over 168,000 employees, providing a dynamic atmosphere where technical expertise and professional service are highly valued.

Required Skills

Education

Completed vocational training in IT or equivalent professional experience (3+ years).

Experience

At least 3 years of relevant professional experience in IT support
Professional experience as a Senior Desktop Technician or Engineer
Proven experience in Windows and Android technical environments
Experience working with Google Workspace and ITIL processes
Experience supporting high-profile users (VIPs) and technical personnel

Languages

German (Fluent)English (Fluent)

Additional

Valid driver's license required; must be willing to work on-site in various customer environments; fixed-term contract with possibility of extension.