IT Service Technician | IT-Servicetechniker (m/w/d)

Job Summary

As an IT Service Technician, you will be responsible for providing comprehensive onsite support for a leading global IT infrastructure service provider. Your day-to-day activities will involve processing incidents and IMAC (Install, Move, Add, Change) requests within defined SLA timelines. You will perform hardware and software troubleshooting for clients, including PCs, notebooks, and peripheral devices, as well as managing rollouts and mobile device support for iOS and Android platforms. A significant portion of the role includes testing client-side network cabling and documenting all activities within a ticketing system. This position is particularly attractive for those seeking stability, as it offers a tariff-bound contract with above-standard pay, project bonuses, and a high likelihood of permanent placement with the client. You will play a critical role in ensuring system availability for large-scale enterprises and public sector clients through shift work and on-call readiness.