Onsite IT Support Technician | Mitarbeiter Onsite Support (m/w/d)

wu personal GmbH Berlin

Helmstedt, Niedersachsen, Deutschland
Published Feb 26, 2026
Full-time
Fixed-term

Job Summary

This role involves providing comprehensive onsite hardware and software support at client locations, primarily in Helmstedt. As an Onsite IT Support Technician, you will be responsible for the setup and configuration of IT workstations, including PCs, monitors, peripherals, and media technology. You will handle the entire lifecycle of hardware, from assembly and disassembly to inventory management and asset tracking. A significant portion of the day-to-day work includes troubleshooting desktop systems, notebooks, and printers, as well as documenting these activities within standard ticketing systems. The position is particularly attractive for those seeking stability within a leading German IT service provider, offering a tariff-bound contract with performance-based bonuses, vacation and Christmas pay, and a high potential for permanent hire. It is a dynamic role that combines technical problem-solving with direct customer interaction during IT rollouts and relocations.

Required Skills

Education

Completed vocational training in IT (e.g., IT Specialist for System Integration) or a comparable qualification with relevant professional experience.

Experience

  • Professional experience in IT user support and onsite customer environments
  • Practical experience in troubleshooting hardware including desktops, notebooks, and peripheral devices
  • Experience in setting up and configuring IT workstations and media technology
  • Experience with hardware inventory management and asset tracking
  • Experience using standard IT ticketing systems for documentation

Languages

German (Fluent)

Additional

  • Valid Class B driver's license required. Position is based primarily in Helmstedt. Contract is fixed-term under the GVP collective agreement.