IT Support Specialist (Level 1 & 2) | IT Supporter 1st und 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for providing first and second-level technical assistance within a client-management environment. Your daily routine involves troubleshooting Microsoft Server and Client operating systems, managing user requests through helpdesk ticketing systems, and ensuring the smooth operation of Modern Workplace solutions such as Microsoft 365 and Teams. You will analyze technical malfunctions, document resolutions, and provide friendly, professional support to end-users. This role is ideal for both entry-level professionals and experienced career-changers who are eager to work with innovative companies on diverse projects. The position is particularly attractive due to its focus on professional development through the FERCHAU Academy, offering extensive training in cloud technologies like Azure, alongside a comprehensive benefits package including childcare subsidies and pension schemes.