IT Support Technician (1st Level) - Part-Time | Mitarbeiter im IT-Support (1st Level) (m/w/d) - TEILZEIT - Referenznummer: 090326-1-DRE

Job Summary

This part-time position involves serving as the first point of contact for IT-related inquiries at a well-established IT service provider in Dresden. On a day-to-day basis, you will handle incoming requests via phone, email, and ticket systems, providing essential hardware and software support within an office environment. Key responsibilities include performing password resets, managing user administration in Active Directory and SAP, and ensuring all tickets are resolved according to Service Level Agreements (SLAs). The role operates on a shift basis and requires a strong customer-service orientation. This position is particularly attractive as it offers above-tariff monthly salaries, individual professional development opportunities, and a clear path for career progression, making it an excellent entry point for both young professionals and lateral entrants looking to gain experience in complex project environments.